terms & conditions
1. All photographs and text on this site are the sole property of Dunja Roberts and are not to be used without permission.
2. All in a Spin posts raw fleece only to addresses within the UK.
3. Items out of stock
All in a Spin aims to post all orders within 3 working days. If an item is out of stock you will be advised of the expected delivery date.
4. Damaged/missing goods
Please allow the maximum delivery period before contacting All in a Spin about a missing order. I do not take responsibility for items lost in the post and always obtain a certificate of posting. I recommend that parcels are sent with adequate insurance cover. If a package arrives damaged or with items missing please notify All in a Spin within 48 hours. Further enquiries may need to be made.
All prices shown are in GBP and are exclusive of postage, packing and insurance, which will be charged at cost. All prices are inclusive of VAT.
6. Returning goods
If you are not entirely satisfied with your goods you are entitled to return them between placing the order and 7 days after receipt of the goods. You must notify All in a Spin in writing of your cancellation of order and the cost for returning the goods will be your responsibility.
The goods must be returned unused, undamaged in their original undamaged packaging so that they can be resold and you will receive a full refund, excluding postage costs, within 30 days of their return. Goods which have been used in any way may not be returned. Goods which have been ordered as a special item or bought in as a special request (ie not a stock item) cannot be refunded.
Second hand items are sold 'as seen' and therefore have no guarantee and may not be returned.
7. Course/workshop fees
The course fee is payable on booking by BACS, cheque or cash.
8. Part attendance on course
If you book onto a course which takes place over more than one day, no refund will be given for any sessions you do not attend.
9. If you wish to cancel a course/workshop booking
A full refund is given if you cancel your place more than four weeks before the date of the course/workshop. Between two and four weeks before the date a 50% refund is given. Less than two weeks before the date no refund is given.
10. Course cancellation by All in a Spin
In the unlikely event that All in a Spin needs to cancel a course due to unforeseen circumstances or if minimum course numbers are not met, you will be refunded to the extent of course fees you have paid in advance. No further liability is accepted.
11. Overseas orders
Please note that an extra charge may be levied as import duty or other taxes for products shipped outside the UK. These charges, or any other issues as a result of import legislation are the responsibility of the purchaser.
13. Health and Safety
Workshop participants must abide by all health and safety procedures specified by All in a Spin.
All in a Spin is not responsible for how purchased products are used. Most items in the shop do not carry any specific risks. Dyes used in my range of dyed yarn are produced to the Oeko Tex 100 standard, ie baby safe non toxic dyes. Handle raw fleece carefully and preferably wash it before use to remove soil and other contaminants. Always wash your hands after handling raw fleece. It is recommended that your tetanus vaccination is up to date.